QHA Quality Customer Service Training

Providing high quality service and promoting customer satisfaction is crucial for any successful business. The QHA now offers Quality Customer Service training due to large requests from the hotel industry.

This 3 hour course covers the following elements:

  • What is Quality Customer Service?
  • Workplace & Personal Presentation
  • Excelling in Communication Skills
  • Effective Telephone and Email Communication
  • Handling Customer Complaints
  • Who are your customers and what are their needs?

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