Developing Hotel Management Skills

This two-day workshop is ideal for all levels of management from ‘supervisors with potential’ through to experienced managers and nominees. The program provides participants with a greater understanding of the hotel as a total business entity and takes an in-depth approach to all business facets from wages and stock control through to profitability factors and promotions. The workshop topics include:

• Analysing profitability factors, forecasting and reports
• Leadership, effective communication and holding meetings
• Training, keeping and motivating quality staff
• Rosters, staff policies and procedures, job responsibilities
• Handling difficult customers and welcoming complaints
• Analysing day-to-day hotel situations and scenarios
• Understanding business dynamics
• Assessing management skills and responsibilities